Fluentmart Integrated Solutions And Development Company Limited

Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:
(i)Product is defective
(ii)Product is not as described
(iii)Product must be in original packaging
(iv)Product must be unused
(v)Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

You may visit any of our retail locations if any to return your item(s) purchased through our online store. Our staff member will process your return or exchange for you. Otherwise, you may return the item(s) purchased through any other means of your choice. You will be responsible for the shipping cost.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions about this policy, please contact us.
Email: info@fluentmat.com
P.O Box 3637, Warri Delta State, Nigeria

This document was last updated on June 1, 2019

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